Privacy Policy

1. Introduction and Scope

111 bangladesh places the highest importance on the personal privacy of every member who uses its platform. This privacy policy applies to information collected through the website, mobile app, and other digital services. When you register, log in, or use any of our services on 111 bangladesh, you are considered to have agreed to the terms of this policy.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a clear understanding of the full terms governing your use of our services. This policy is drafted in accordance with the applicable laws and information technology regulations of Bangladesh.

2. Types of Information Collected

111 bangladesh collects various types of information, which can be divided into the following two main categories:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Mobile number and email address
• Current address
• Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details (for processing transactions)

2.2 Technical and Behavioral Information

• IP address and device identification information
• Browser type and operating system
• Time spent on the site and pages visited
• Gaming history and betting patterns
• Login times and session data
• Information collected through cookies and similar tracking technologies

3. How Information Is Collected

We collect your information in various ways. Each method serves a specific purpose, and we collect only the information that is necessary.

3.1 Information Provided Directly

Information you provide directly through registration forms, identity verification processes, deposit and withdrawal requests, or support chat or email falls under this category.

3.2 Automatically Collected Information

When you access our platform, our servers automatically collect certain technical information — such as IP address, session data, and device details. This information is used to ensure system security and to detect fraudulent activity.

3.3 Information Received from Third Parties

Payment partners (bKash, Nagad, Rocket, Upay, and associated banks) may share a limited amount of information with us for the purpose of verifying transactions. Identity verification service providers also supply information as part of the registration process.

4. Purpose of Using Information

111 bangladesh uses collected information only for specific, lawful, and transparent purposes. Your information is not used for any purpose other than those listed below:

• Completing account registration and identity verification
• Securely processing deposit and withdrawal transactions
• Correctly applying bonuses, cashback, and VIP benefits
• Ensuring the security of your account and preventing unauthorized access
• Resolving your issues through live chat and email support
• Technical improvement of the platform and enhancement of service quality
• Sending relevant promotional information (subject to your consent)
• Enforcing responsible gaming policy and monitoring suspicious activity

We may use your information to make automated decisions — such as account verification, transaction risk assessment, and detection of unusual activity. If you are not satisfied with any such decision, you may contact our support team.

5. Data Storage and Security

111 bangladesh has adopted industry-standard security measures to keep your information safe. SSL encryption is used both during transmission and storage.

5.1 Security Measures

• All data transmissions are encrypted using TLS/SSL protocol
• Stored data is protected with AES-256 encryption
• Firewall and intrusion detection systems are active
• Access control — only authorized staff can view the information they need
• Regular security audits and vulnerability assessments are conducted

5.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction records may be retained for a period determined by applicable legal requirements. Once that period has passed, information is securely deleted or anonymized.

6. Sharing Information with Third Parties

111 bangladesh does not sell your personal information to third parties. However, limited information is shared in certain specific circumstances:

6.1 Service Partners

The minimum information necessary for transactions is shared with bKash, Nagad, Rocket, Upay, and entities connected to bank transfer services for the purpose of processing payments. These partners are bound by their own privacy policies.

6.2 Technology Providers

Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) may receive technical data from your gaming session — but only for determining game outcomes and maintaining normal gameplay, not for any marketing purpose.

6.3 Legal Obligations

Information may be disclosed if required by a valid order from a court or government authority under applicable laws of Bangladesh. In such cases, we always endeavor to protect your interests within the limits of the law.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 111 bangladesh website. Cookies are small text files stored on your device that help improve the functionality of the site.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences (such as language or settings).
• Analytics Cookies: Collect aggregated data to understand how the site is used — no personal identity is stored.
• Marketing Cookies: Used to show relevant promotions based on your browsing activity — you can control these through your browser settings.

You can block or delete cookies by changing your browser settings. However, disabling certain cookies may cause some specific site services to not work properly.

8. User Rights

As a member of 111 bangladesh, you retain several important rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information — however, this does not apply where legal obligations exist.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be stopped.
• Right to Data Portability: You can request to receive your information in a structured format.
• Right to Object: You can object to receiving marketing messages or to automated decision-making.

To exercise these rights, contact us via our 24/7 live chat support or email. We will respond to your request as soon as possible. You may also request changes to your account-related information as part of complying with our Responsible Gaming Policy.

9. Third-Party Links

The 111 bangladesh platform may contain links to third-party websites. The privacy policies and data collection practices of these external sites are not under our control. We recommend that you read the privacy policy of any external site before visiting it. 111 bangladesh bears no responsibility for the activities of these sites.

10. Child Protection

111 bangladesh strictly does not accept registration from anyone under the age of 21. Our platform is intended solely for adults (21+). If a minor registers using false information, the account will be closed at the time of identity verification and the relevant information will be deleted immediately.

If you believe a minor has registered on our platform, please notify our support team immediately.

11. Policy Changes

111 bangladesh reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after changes are made will be taken to mean that you have accepted the new policy. The date of the most recent update will always be displayed at the top of this page. To learn more about all our policies, visit the FAQ section, where answers to common questions are available.

12. Contact

Any questions, concerns, or requests to exercise your rights regarding this privacy policy can be sent to us through any of the following channels:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

We will process your request as soon as possible. For complex legal requests, identity verification may be required.